Popular FAQs
How can we help you?
- Delivery information & returns
- Available offers
- Product information
Why was my order cancelled?
- The item you added is out of stock
- Payment authorisation failed
- Delivery address could not be verified
Can I add gift wrapping to my order?
Gift wrapping is available on selected items and can be added during checkout.
Orders are wrapped in a gift box. Contents are not visible once wrapped.
Gift bags are not included. Gift sets will include a ribbon only.
Orders are wrapped in a gift box. Contents are not visible once wrapped.
Gift bags are not included. Gift sets will include a ribbon only.
How can I check if a product is available in-store?
Please contact your nearest Elemis or Sephora store directly, or use the Store Locator.
We’re here to assist you. Visit us in-store and our team will be happy to help.
STORE LOCATOR